We're around. Pick a way in.
Discord is fastest. Email is best for anything with attachments or sensitive details. Every path below reaches the same handful of humans.
Three ways to find us.
Writing about something specific?
Pre-fills the subject line so the right person sees it first.
Report a bug
Something broken or not working as expected? Send us a repro and we'll triage it fast.
Report a security issue
Found a vulnerability? We respond within 48 hours. Responsible disclosure appreciated.
Something else
Sales, partnerships, press, or anything that doesn't fit above. Just say hi.
A few humans, not a ticket machine.
Discord: usually minutes. Email: within 24 hours on weekdays, 48 on weekends. No autoresponders. No "your ticket is #48291" emails.
Every message goes to the people building Postbox. Engineers handle bug reports. The product team reads feedback. Founders reply to partnership inquiries. No routing to a support center three time zones away.
Bug reports get triaged same-day. Feature ideas go into a shared backlog we review weekly. Feedback shapes the roadmap. Security reports get a private response within 48 hours and a public disclosure once fixed.
We post irregularly but meaningfully. Roadmap updates, security audit summaries, and the occasional build-in-public thread. If you want the raw feed, Discord is where the daily conversation happens.